FAQ

Here, we address common questions and concerns to provide clarity and support for our patients. Whether you're curious about our services, appointment procedures, or general healthcare information, you'll find the answers you need right here.

Appointments

I Booked My Appointment, What's Next ?

Confirmation Email:
- After booking your appointment, you will receive an initial email confirming receipt of your appointment by our clinical staff.
Review Process:
- Following review by our staff, you will receive a second email containing your appointment invoice. Payment confirms your appointment.
Payment and Confirmation:
- When your appointment is approved, you will receive an invoice that needs to be paid to confirm your appointment.
- Appointments must be paid for before the scheduled time to avoid cancellation.
Check-In Process:
- Upon approval of your appointment, you'll receive a third email for check-in.
- Please check in as soon as possible.
- During check-in, you'll create an account on our patient charting system, Patient Fusion.
- Ensure you input all necessary information including personal details, symptoms, and medical history.
- You'll also sign consent forms for HIPPA, financial agreements, and treatments.
Day of Appointment:
- On the day of your appointment, you'll receive a link to join your provider via Telehealth.

Patient Fusion

Patient Fusion gives you a real-time connection to your health information online. Take control of your health with access to your diagnosis history, medication details, immunizations and appointments

What is Patient Fusion ?

Patient fusion is a patient portal that gives the patient access to their medical chart (labs, medication, etc). Patients will be able to schedule appointments, communicate with the providers via this portal

How Do I Access Patient Fusion ?

After the first visit, you will receive an invitation from the provider to join the patient portal. You must first set up a username and password, which you will be able to do after your appointment is confirmed

How Do I Set Up The Patient Portal ?

I requested an appointment, now what? Once the appointment is set up, you will receive an email stating the date and time of your scheduled appointment and the provider you're scheduled with. You will see an orange tab that says "check in now." Click on the orange box which will take you to a page to sign up for patient fusion portal. Complete the form and click "sign up.”

Instructions For Accessing Patient Portal

Step 1: Invitation Email

You will receive an email from Patient Fusion with instructions for accessing the records online.

Step 2: Sign-Up/Login

Follow the instructions in the email to Access Your Records. You will be directed to the Patient Fusion Login/Sign-Up page.

If you have never had a Patient Fusion account proceed with the Sign-Up process, otherwise you should Login with your previously created credentials and proceed to Step 4.

Step 3: Confirm your Email

After completing the Sign-Up process, you will receive a confirmation in your email. Click confirm in the email and proceed to login with the credentials you created.

Step 4: Verify your Enrollment

You can register by using one of the following methods:

A. Using the temporary PIN found in your email (best way to sign up)

B. Alternatively, you can use your phone number only if it's already on file in our system.

Partnered Companies

Please email us or utilize the purple chat button for any questions or inquiries. Please allow 24 hours for email and 1 hour for chat button.